Privacy policy

What we collect

When you send an enquiry through our website we collect what you type into the form: your name, phone number, suburb, the services you need and what has happened. Your email address, photos and vehicle details are collected only if you give them.

When you call or email us, we keep the details you give us so we can do the job and follow it up.

How we use it

We use your details to answer your enquiry, quote, book and do the work, and to contact you about that job. We do not sell your details or use them for unrelated marketing.

Where it is stored

Enquiries sent through the website are saved in a secure online database and emailed to our business inbox. These services are run by hosting and email providers that may store data on servers outside Australia.

We keep enquiry records for as long as we need them for the job, our business records and the law, then delete them.

Who we share it with

Only the people and services needed to do your job, such as a supplier when we order a key or lock for you, and the providers that host our website and email. We will also disclose information where the law requires it.

Cookies

Our website does not use advertising cookies. Your browser may keep small technical files the site needs to load properly.

Seeing or correcting your details

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Email info@portsidelocksmiths.com.au or call 0403 232 113.

If you are unhappy with how we have handled your information, tell us first so we can fix it. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.